Help and FAQ

Please note: Since many items are handmade, once they are sold it may take up to 6 weeks for a replacement. One-of-a-kind items may be “duplicated,” but only at the discretion of the artist.

SHIPPING

Generally, all in-stock items are shipping within 1-5 business days of receiving the order. If you require expedited shipping, please call us directly and we will do our best to accommodate your request. Additional charges may apply.

All purchases are shipped USPS Ground. Large, Extra Large or Odd Shaped Purchases are shipped USPS Parcel Post.

RETURNS & DAMAGES

If your item has been damaged during shipping or has a defect, we will make every effort to replace it. Please email us at info@tworeddogs.com to arrange for a new item to be shipped to you. Please note, since many products are handmade and/or one of a kind, identical replacement may not be possible.

We understand that many of our products need to be seen and touched to truly appreciate them. For purchases made online there is a 30-day return policy from the date of shipment. We do not provide return shipping.

***Please note that outbound shipping costs on items that originally received promotional free shipping will be charged at the time of return.

Holiday Returns: Since we know that many purchases made from November 1st to December 15th may be for the December holiday gift-giving season, returns for these purchases will be accepted until January 20th.

Please ship the item(s) back to us in their original packaging and we will credit your account as soon as we receive the item.

SALES TAX

Sales Tax is charged for all items based on Arizona tax law. Prior to submitting your order for processing, an itemized total will be shown, including product cost and sales tax. Shipping is free for all items.

PRIVACY NOTICE

Two Red Dogs will not sell or give away information that you have provided to us. Our mailing list is used only for our internal e-mail. If you have questions or would rather not receive e-mail please let us know by emailing us at info@tworeddogs.com.

SITE SECURITY

Two Red Dogs is a secured site. If you have questions or need additional information, please e-mail us at info@tworeddogs.com.