If your item has been damaged during shipping or has a defect, we will make every effort to replace it. Please call us at 480.267.4853 to arrange for a new item to be shipped to you. Please note, since many products are handmade and/or one of a kind, identical replacement may not be possible.
We understand that many of our products need to be seen and touched to truly appreciate them. For purchases made online there is a 30-day return policy from the date of shipment. Shipping cost is nonrefundable and we do not provide return shipping. ***Please note that outbound shipping costs on items that originally received promotional free shipping will be charged at the time of return.
Holiday Returns: Since we know that many purchases made from November 1st to December 15th may be for the December holiday gift-giving season, returns for these purchases will be accepted until January 20th.
Please ship the item(s) back to us in their original packaging and we will credit your account as soon as we receive the item.
Please call us at 480.518.5752 for return shipping information questions.